Perhaps no other industry relies as heavily on customer service as the hotel industry.
So, imagine if there was a way for guests to communicate to staff directly and conveniently through the touch of a button on their mobile phone. And imagine if guests would be notified of happy hour specials while walking by the bar in real time, allowing hotels to gather behavioral data and provide better service.
That communication platform was imagined and created. Now, it is offered by a guest service management software developed by Nuvola, a Miami-based company founded by FIU alumnus Juan Carlos Abello ’09, who worked as a manager at various hotels.
But while Abello developed a solution for hotels, he needed solutions of his own to grow his new startup business.
He heard about the Miami Herald Business Plan Challenge, a contest for startup entrepreneurs, through FIU, his alma mater. While creating the video presentation for the contest, Abello then learned about the Florida SBDC at FIU — the small business development center at the College of Business, which provides no-cost consulting to entrepreneurs and small-business owners.
He specifically wanted guidance on finding an investor. “In my particular case, I was looking to accelerate the growth of the company,” he said. “I was looking for funds and I was assigned to an advisor who had experience as an investor.”
Read the full story at BizNews.fiu.edu.