Greg Maloney, director of the PayCargo program, with students from the Logistics and Supply Chain Management program visiting the American Airlines campus at DFW.

Students go behind-the-scenes of logistics management at American Airlines

Business & Entrepreneurship

By Michelle Lopez

June 27, 2025 at 3:00pm

Logistics and supply chain management program students at FIU's College of Business gained firsthand knowledge about the complexities of air cargo operations during a three-day experiential learning trip to American Airlines’ largest hub at Dallas-Fort Worth (DFW) airport this past spring.

The trip was sponsored by PayCargo and coordinated through a longstanding partnership with American Airlines Cargo. Nine students, including undergraduate and graduate students, explored various facets of airlines logistics though executive briefings, facility tours and real-world demonstrations.

“The American Airlines campus is truly impressive. It’s not just a building, it’s a self-sustaining hub the size of a small city,” said Greg Maloney, director of the Master of Science in Logistics and Supply Chain Management program. “Students were exposed to everything from the airline’s Integrated Operations Center to their state-of-the-art cargo warehouse, giving them a comprehensive look at how air logistics functions in real time.”

For Andres Llerandi, an undergraduate in the program, the experience was both eye-opening and inspiring.

“We saw everything from live lobsters to Legos coming in from Mexico,” said Llerandi. “But what really stood out to me was the generosity and mentorship from the executives we met. Roger Samways, the VP of American Airlines commercial cargo, remembered my name hours after I briefly introduced myself. That personal connection meant a lot.”

Student at American Airlines' headquarters — Andres Llerandi, at the American Airlines headquarters in Fort Worth, Texas.

The visit included presentations from managers of various departments such as revenue management, strategic planning and capacity forecasting, followed by a tour of the sprawling American Airlines campus, which accommodates over 10,000 employees a day.

The days that followed took students behind-the-scenes of freight forwarding operations, the cargo facility and even the DFW Airport’s Emergency Operations Center. But perhaps the most memorable experience was getting to ride on the tarmac to watch a 747 freighter being loaded up-close.

“It’s great that FIU faculty use real world examples. It’s extremely useful allowing us to connect the concepts we learn in class with what's going on in the real world,” said Llerandi.

Maloney says these immersive tours are an invaluable part of the learning experience. “Not only do students get to apply classroom concepts to real-world scenarios, but they also build connections with industry professionals who are actively hiring.”

Llerndi wasted no time in making sure he seized on the facetime he got with executives at DFW.

“I’ve already made connections and stayed in touch with professionals I met on this trip through LinkedIn. These are people running global operations, the kind of leaders we aspire to be,” said Llerandi.